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8:30am - 5:00pm Monday - Friday

(800) 800-956-9000   (813) 888-8288
software@image-1.com
Customer Information (* Indicates Required Field)
*First Name:
*Last Name:
*E-mail Address:
Date of Service:
*Company Name:
Case Number:
 
Directions: Based on the following scale of 1 (dissatisfied) to 5 (extremely satisfied), select the appropriate number that best answers the questions asked below.
   
1
Was your call answered in a timely fashion?
 1 2 3 4 5
2

How satisfied were you with the professionalism and courtesy of the Software Engineer?

1 2 3 4 5
3
How well did theSoftware Engineer explain the problem they found?
 1 2 3 4 5
4
How satisfied were you with the Software Engineer’s resolution of the issue?
 1 2 3 4 5
5
If the Software Engineer was unable to solve the problem, how well did they explain the next steps involved in solving the problem?
 1 2 3 4 5
6
How satisfied were you with the overall support call?
 1 2 3 4 5
 
 
Additional Comments:
   
This survey is for quality evaluation purposes only.