Document Scanning & Workflow Software Support
Image One's software support department has over 50 years of combined experience in the imaging industry. With certifications from Microsoft, EMC|2 Documentum, and Kofax. Each software support team member has the expertise to assist customers with their training and support needs.
Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each business. After the installation process, users receive in-depth training on both the hardware and software components that make up each imaging solution. Top notch support continues with on-site, telephone, or on-line (via programs like WebDemo or Remote Desktop) support as needed.
Our close relationships with our vendor-partners gives us an inside edge; we know about program updates first, and pass critical information learned at conferences and training sessions on to our customers. Whether it's an optical/cd/dvd storage solution, web enabled document retrieval, high speed document scanning or any of the various other document imaging solutions, the Image One software support team is ready to assist!
*Available only to customers with a current 24-hour Support Agreement.