Document Scanning & Workflow Software Support
Document Scanning & Workflow Software Support
Image One’s software support department has over 50 years of combined experience in the imaging industry. With certifications from Microsoft, OpenText, and Kofax. Each software support team member has the expertise to assist customers with their training and support needs.
Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each business. After the installation process, users receive in-depth training on both the hardware and software components that make up each imaging solution. Top notch support continues with on-site, telephone, or on-line (via programs like WebDemo or Remote Desktop) support as needed.
Our close relationships with our vendor-partners gives us an inside edge; we know about program updates first, and pass critical information learned at conferences and training sessions on to our customers. Whether it’s an optical/cd/dvd storage solution, web enabled document retrieval, high speed document scanning or any of the various other document imaging solutions, the Image One software support team is ready to assist! *Available only to customers with a current 24-hour Support Agreement.
Please fill out this form to place an order for supplies.
Image One Corporation is an industry leader in providing enterprise-level content management and business process automation solutions.
Description: Image One Corporation is looking to fill a temporary Inside Sales position. As an Inside Sales Representative you will report to the General Manger and support the outside sales team.
The Inside Sales Representative provides sole support to sales team by performing a series of administrative tasks.
Essential Functions:
- Telephone 40 – 50 prospects per day to identify appropriate contacts, qualify and drive leads through the sales pipeline using the ACT system.
- Schedule a minimum of 2 appointments/demos per day for the sales representative.
- Develops, delivers and engages in technical discussions with potential clients through demonstrations and presentations.
- Responds to requests from customers for information.
- Remains knowledgeable and up-to-date on changes and developments in the B2B infrastructure.
- Keeps management informed of all activity, including timely preparation of reports.
- Maintains up-to-date awareness of company activities, and industry trends.
- Maintains all sales demonstration tools and applications.
Competencies
- Presentation Skills.
- Technical Capacity.
- Customer/Client Focus.
- Personal Effectiveness/Credibility.
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment
This job operates in a professional office environment, observing a business casual professional dress code. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 4:00 p.m. and must work 37.5 hours each week to maintain full-time status.
Travel – No travel is required for this position; however, if the need arises will be considered as needed.
Required Education and Experience
- 6 months to 1 year experience in call center environment or other relevant experience
- Proficient in Microsoft Office (excel, word, outlook)
- Excellent written and verbal skills
- Outgoing personality, team player
- Experience with Microsoft CRM/ACT preferred but not required
- Must have a great attitude and able to quickly bounce back from rejection
- High school diploma or GED.
- At least 2 years’ experience in administrative support role.
Preferred Education and Experience
- 2 years college education
- Experience supporting sales or marketing staff.
AAP/EEO Statement
Image One provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Image One Corporation is an industry leader in providing enterprise-level content management and business process automation solutions.
The open position entails territory travel, reporting directly to the Sales Manager.
Description: As a Solutions Consultant reporting to the General Manager, your goal is to create new sales opportunities within existing and new accounts in a defined territory. Utilizing a solution sales methodology, you will help clients solve today’s business problems using a combination of Image One products and services.
Responsibilities:
- Prospect for new opportunities with current and new customers utilizing a variety of different methods (referrals, cold calls, internet, etc.)
- Qualify potential customers by conducting a thorough needs analysis and using consultative selling strategies to close deals
- Develop complete understanding of pricing and proposal models in order to provide options for multiple solutions to clients
- Demonstrate the product or service either by yourself or utilizing support resources
- Develop and execute quarterly business plan mapping activities to follow
- Achieve all sales quotas
- Build a pipeline of customers and track progress in CRM
- Present and execute a business plan that addresses the responsibilities of the position
Qualifications:
- Bachelor’s Degree or Higher
- Minimum of 5 years sales experience, technology background preferred
- Experience using a CRM system
- Must be able to demonstrate and provide examples of success in prior roles
- Comfortable dealing with C-Level, IT, shared services and records managers
- Microsoft Office proficient
- Solid business acumen-understanding of how businesses operate across functional areas
- Understanding of how to walk a prospect through a sales cycle to achieve desired results
About Image One Corporation:
We are experts in Business Process Automation. We have improved our customers’ business operations through the implementation of Image Capture and Storage Solutions, Workflows, Content Management, Forms Processing and Email Archive. Our solutions are utilized across a variety of industries including: hospitals, laboratories, state, county and city government, financial and insurance companies, hotels, theme parks, doctor’s offices and more.
Image One Corporation is an industry leader in providing enterprise-level content management and business process automation solutions.
The open position entails territory travel, reporting directly to the Sales Manager.
Description: The RocketScan Sales Manager is an inside sales position that reports to the General Manager. Your goal is to create new sales opportunities selling our free and reduced meal applications scanning solutions to school districts nationwide. Utilizing a solution sales methodology, you will help clients solve their challenges processing meal applications utilizing our RocketScan products and/or a combination of Image One products and services to help them improve their productivity.
Responsibilities:
- Prospect for new opportunities with current and new customers utilizing a variety of different methods (referrals, cold calls, internet, etc.)
- Qualify potential customers by conducting a thorough needs analysis and using consultative selling strategies to close deals
- Develop complete understanding of pricing and proposal models in order to provide options for multiple solutions to clients
- Demonstrate the product or service either by yourself or utilizing support resources
- Follow up on all sales leads
- Develop and execute quarterly business plan mapping activities to follow
- Achieve all sales quotas
- Build a pipeline of customers and track progress in CRM
- Develop, present and execute a business plan that addresses the responsibilities of the position
- Organize and attend tradeshows
- Assist with marketing efforts and initiatives
- Maintain memberships/subscriptions
- Assist in managing relationships with partners
Qualifications:
- Bachelor’s Degree or Higher
- Minimum of 5 years sales experience, technology background preferred
- Experience using a CRM system
- Must be able to demonstrate and provide examples of success in prior roles
- Comfortable dealing with IT, food service directors
- Microsoft Office proficient
- Solid business acumen-understanding of how businesses operate across functional areas
- Understanding of how to walk a prospect through a sales cycle to achieve desired results
About Image One Corporation:
We are experts in Business Process Automation. We have improved our customers’ business operations through the implementation of Image Capture and Storage Solutions, Workflows, Content Management, Forms Processing and Email Archive. Our solutions are utilized across a variety of industries including: hospitals, laboratories, state, county and city government, financial and insurance companies, hotels, theme parks, doctor’s offices and more.
Image One Corporation is an industry leader in providing enterprise-level content management and business process automation solutions.
The open position entails territory travel, reporting directly to the Sales Manager.
Description: The position’s main focus is to create new sales opportunities within corporate, state, county and municipal organizations. Open territories for consideration are: Orlando and surrounding areas. The ideal candidate must be a proven – software solution sales professional.
Key Responsibilities:
- Contact and meet with C-level decision makers, department heads and relevant internal liaisons to foster sales and service opportunities.
- Consistently sell software, hardware, and technical services to new and existing customers.
- Develop the knowledge and skills necessary to successfully present Image One’s products and services.
- Works directly with Image One’s Business Development Manager, Project Manager, Software Support and Hardware Managers, to integrate sales and marketing efforts.
Qualifications:
- A minimum of 5 years in successful solution sales experience
- Bachelor’s Degree or higher
- Ambitious, self-motivated and results-oriented
- Have won past sales awards and exceeded quotas
- Completed formalized sales training program(s)
- The ability to strategize both enterprise sales and complex sales opportunities
- Technology sales experience
Compensation:
Commensurate with experience and qualifications Attractive benefits package including health, dental, vision, life, disability and 401K plans.
Image One Corporation is an industry leader in providing enterprise-level content management and business process automation solutions.
Description: Image One Corporation is looking to fill a temporary Business Development Representative & Outbound calling. You will report to the RocketSCAN Sales Professional while providing support to the RocketSCAN sales team. The Business Development Professional provides sole support to the RocketSCAN sales team by performing a series of administrative tasks.
Essential Functions:
- Prospect for new opportunities with current and new clients by utilizing a variety of different methods not limited to; Targeted Mailers, Referrals, Cold calls, Internet, etc.
- Qualify potential clients by conducting a thorough needs analysis.
- Understand the product and services the RocketScan team offers and have conversations around our technology with foodservice directors, technology, or business office administrators.
- Make outbound calls and take inbound calls for Image One and RocketSCAN products.
- Achieve all dialing and scheduling goals. (min 50 calls daily, 5 scheduled demos weekly)
- Record and track dialing campaigns in Zoho (CRM).
- Handle scheduling tasks for the potential client and product demonstrator.
- Demonstrate knowledge NSLP, CEP, Rocket Scan products, Strata App products, Knowledge of Point of Sale, Platforms we integrate with and do not.
- Be flexible with daily dialing directives while keeping a positive demeanor.
- Protects organization’s value by keeping company information confidential.
Competencies:
- Presentation Skills.
- Technical Capacity.
- Customer/Client Focus.
- Personal Effectiveness/Credibility.
Supervisory Responsibility:
This position has no supervisory responsibilities
Work Environment:
This job operates in a professional office environment, observing a business casual professional dress code. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work:
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 4:00 p.m. and must work 37.5 hours each week to maintain full-time status.
Travel:
No travel is required for this position; however, if the need arises will be considered as needed.
Required Education and Experience:
- Working knowledge of Microsoft Word, Excel, PowerPoint, Exchange & Contact software, and CRM/ACT system.
- Knowledge of prospecting behaviors, relationship building, and/or customer service experience.
- Works with a sense of urgency with a focus on completing daily dialing and scheduling tasks.
- Must have a professional attitude and the ability to quickly bounce back from a no.
- Excellent written and verbal communication skills and necessary sales foundations.
Preferred Education and Experience:
- 1-2 years’ experience with outbound calling
- 1-year sales experience
- 2 years of college education
- At least 2 years’ experience in administrative support role, sales or marketing staff
Other Duties:
The essential functions do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement:
Image One provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
About Image One Corporation:
We are experts in Business Process Automation. We have improved our customers’ business operations through the implementation of Image Capture and Storage Solutions, Workflows, Content Management, Forms Processing and Email Archive. Our solutions are utilized across a variety of industries including: hospitals, laboratories, state, county and city government, financial and insurance companies, hotels, theme parks, doctor’s offices and more.
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