Document Scanning & Workflow Software Support
Image One’s software support department has over 50 years of combined experience in the imaging industry. With certifications from Microsoft, OpenText, and Kofax. Each software support team member has the expertise to assist customers with their training and support needs.
Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each business. After the installation process, users receive in-depth training on both the hardware and software components that make up each imaging solution. Top notch support continues with on-site, telephone, or on-line (via programs like WebDemo or Remote Desktop) support as needed.
Our close relationships with our vendor-partners gives us an inside edge; we know about program updates first, and pass critical information learned at conferences and training sessions on to our customers. Whether it’s an optical/cd/dvd storage solution, web enabled document retrieval, high speed document scanning or any of the various other document imaging solutions, the Image One software support team is ready to assist! *Available only to customers with a current 24-hour Support Agreement.