The National Archives and Records Administration has discovered that one of the biggest factors hindering reliable information management is improperly trained employees. Lack of available funding for IT and lengthy employee training are behind the trend, particularly among governmental agencies.
Without a proper infrastructure, it makes sense that records will be improperly stored, or there will be an over-reliance on paper records. If employees don't know what to do with a document or there isn't a system in place to properly manage the archives, then a business will fall behind.
One solution is to implement a document conversion service and automate incoming records. This method will still rely on employee training, but the length of time will be greatly reduced. Another benefit is a reduction in the amount of resources needed to actually store information, and employees can be used elsewhere while your information becomes digitally managed and your output becomes more automated.
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