The U.S. Department of Housing and Urban Development (HUD) recently decided to implement an automated document management system in order to comply with new requirements in the Freedom of Information Act. By utilizing business process automation services, the HUD's hope is to make documents and information more accessible and allow users within the Consumer Financial Protection Bureau to search for specific files with ease.
Due to the new practice, employees have undergone training to implement the new information management system, which has been categorized as a three step process. The first is creating a digital version of a document or providing receipt of information upon electronic retrieval, the second is properly organizing and maintaining the files and databases and the third is following clear guidelines for document disposal.
The HUD is also implementing a new interface that will allow users to access the information from anywhere at any time. This will solve current delays with regard to information retrieval by automating the process and reallocating vital employee resources. By scanning and digitizing documents and uploading them to the database, the HUD is hoping to cut costs while conforming to the new legislative requirements.
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